Rtm1 Privacy Policy – How We Protect Your Data

At rtm1, user privacy is more than an obligation — it is a responsibility we take seriously. This document clearly explains what information we collect, how it is used, and your rights as a user of this platform.

Effective: 1 January 2026. This policy applies to all rtm1 platform users in Malaysia.

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1. Information We Collect

Rtm1 collects various types of information to keep the platform running smoothly and to deliver the best experience for Malaysian users. The information we collect falls into several key categories:

User Account Information

During registration, we collect your username, email address, phone number, and any identity verification details required. This information is used to create and manage your rtm1 account.

Device & Browser Information

We automatically record technical information such as device type, operating system, browser version, IP address, and language settings. This data helps us optimise the platform for a better mobile experience.

Payment Information (MYR)

To process deposits and withdrawals in MYR, we may collect payment-related information such as partial bank account numbers (last digits only) or e-wallet identifiers. Full card numbers and banking passwords are never stored by rtm1.

Usage Data & Activity History

Game and betting history within the platform.
Deposit and withdrawal transaction records in MYR.
Login timestamps and session duration on the rtm1 platform.
Pages visited and features used during active sessions.

2. How We Use Your Information

All data collected by rtm1 is used solely for legitimate and transparent purposes. We do not sell or transfer your personal data to third parties for advertising or commercial purposes without your consent.

The main purposes for which your information is used include:

Account management — to create, verify, and maintain your rtm1 account.
Transaction processing — to securely process deposits and withdrawals in MYR.
Fraud detection — to identify and prevent suspicious or unlawful activity.
Customer support — so the rtm1 team can assist you quickly and accurately.
Platform upgrades — to analyse usage patterns and improve the user experience.
Legal compliance — to meet legal and regulatory requirements applicable in Malaysia.

3. Cookies & Activity Tracking

Rtm1 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help the platform recognise you on return visits.

Types of Cookies Used

Essential Cookies — Required for core platform functions such as login and session security. Cannot be disabled.
Functional Cookies — Saves user preferences such as language and display settings for a more convenient experience.
Analytics Cookies — Aggregates usage data to help us understand how users interact with the rtm1 platform.

You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality. rtm1 does not use third-party cookies for advertising purposes without your consent.

Malaysian users accessing the rtm1 mobile casino with guaranteed data security

4. Data Retention, Security & Third-Party Sharing

Storage & Security

Rtm1 stores user data on servers protected with high-grade SSL encryption. Access to personal data is restricted to authorised personnel only, and all data transfers are conducted through encrypted channels. User passwords are stored in hashed form and can never be read in their original state.

Data is retained for as long as your account remains active or as long as required to meet legal obligations. Once an account is closed, your personal data will be deleted or anonymised within a reasonable period, unless we are legally required to retain it for longer.

Third-Party Sharing

Rtm1 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. We may share necessary information in the following limited circumstances:

Payment service providers — to securely process deposit and withdrawal transactions in MYR.
Legal authorities — when required by Malaysian law or a valid court order.
Technical service providers — who assist in operating the platform, subject to strict confidentiality agreements.

All third parties working with rtm1 are required to meet data protection standards equal to or higher than our own.

5. User Rights & How to Manage Your Data

As an rtm1 user, you have certain rights over your personal data. We respect those rights and make it easy for you to manage them.

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests can be submitted via rtm1's live chat or support email, and we will fulfil them within a reasonable timeframe.

Right of Rectification

If you find that any information we hold about you is inaccurate or outdated, you can update it directly through your rtm1 account profile settings or contact our support team for assistance.

Right to Erasure

You may request deletion of your account and personal data by contacting rtm1. Requests will be processed subject to legal requirements that may obligate us to retain certain records for a specified period.

Privacy Policy Updates

Rtm1 reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the rtm1 platform after amendments are published constitutes acceptance of the updated policy. We encourage you to review this page periodically.

6. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the rtm1 team is ready to assist through the following channels:

Email: [email protected]
Live Chat: Available on the rtm1 platform, 24 hours a day, 7 days a week, in Bahasa Melayu.
FAQ: Refer rtm1 FAQ page for answers to the most frequently asked questions about accounts and privacy.

We are committed to responding to all privacy-related enquiries within 3–5 business days. For matters requiring further investigation, we will keep you informed of the expected timeframe.

This policy is a living document that reflects rtm1's current privacy practices. The latest version is always available on this page. Current effective date: 1 January 2026.